Role Title: Senior Batch Specialist

Role Summary

The Senior Batch Specialist is responsible for configuring, testing, and maintaining Alight's proprietary Total Benefit Administration™ (TBA) system. This role delivers accurate low-to-medium complexity analysis and test plans reflecting client requirements, ensures smooth batch operations post-implementation, and maintains ongoing system stability. The role also includes mentoring new associates and collaborating with global teams to ensure quality, compliance, and timely delivery.

Key Responsibilities

• Configure, test, and maintain TBA batch systems to meet client requirements.
• Deliver accurate system analysis, configuration documentation, and test plans.
• Support, monitor, and troubleshoot automated production batch jobs.
• Perform unit and integration testing and resolve defects.
• Ensure system stability post-implementation and during BAU operations.
• Maintain high standards of quality, accuracy, and compliance.
• Coach and mentor new hires and junior associates in batch configuration and testing.
• Collaborate with client delivery, shared services, and global teams.
• Proactively communicate status, risks, and issues to stakeholders.
  
  

Work Allocation

• Documentation, production support & ongoing task management – 65%
• SDT huddles and client communication – 10%
• Coaching and Mentoring – 5%
• Shared services support – 5%
• Quality management – 10%
• Continuous improvement and organizational initiatives – 5%
  
  

Skills & Technical Requirements

• Strong knowledge of US Benefits Domain: Health Management, Defined Benefits, Defined Contributions.
• Intermediate SQL querying and relational database concepts.
• SAS programming experience: basic JCL/Mainframe knowledge preferred.
• Strong understanding of batch processing and data flows.
• Experience with SDLC principles and system implementations.
• Hands-on experience in system analysis, configuration, unit and integration testing
• Strong debugging, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
  
  

Behavioral Competencies

• Strong attention to detail and quality-first mindset.
• Ability to manage priorities independently and adapt to change.
• Proactive ownership and accountability.
• Effective collaborator across global and cross-functional teams.
• Mentoring and knowledge-sharing orientation.
• Adheres to Alight Code of Conduct and diversity & inclusion values.
  
  

Supervision & Independence

• Works under consultation with Analyst Programmer / LPA / LPAA / CTM.
• Once priorities are defined, operate independently following established standards while escalating issues appropriately.
  
  

Education & Experience

• Bachelor's degree in computer science, Mathematics, or related analytical discipline.
• B.Tech / BCA / MCA preferred.
• Minimum 1.5+ years of relevant experience in US Benefits Administration.
• Prior experience with Alight, Aon, or Wipro is an added advantage.
  
  

Work Conditions

• Flexible working hours based on business needs.
• Collaboration with global and offshore teams.
• Mobility across India locations as per organizational requirements.
• Participation in training sessions, business routines, and office/offsite meetings.
  
  

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.