Job Description – Business Head

Position: Business Head

Company: Cozmo Living

Location: Pune

Employment Type: Full-Time

Reports To: Founder

About Cozmo Living

Cozmo Living is a premium co-living brand offering fully managed accommodations for students and working professionals. Our mission is to redefine the rental experience by combining hospitality, technology, and thoughtfully designed living spaces. As we continue to expand, we are looking for a dynamic Business Head to lead the company's operations, growth, and overall business performance.

Role Overview

The Business Head will be responsible for the overall management and growth of Cozmo Living. This role requires ownership of Sales, Marketing, Operations, Accounts, Resident Experience, Property Acquisitions, Team Management, and Business Development. The Business Head will work closely with the Founder to execute the company's vision, improve profitability, and scale the business.

Key Responsibilities1. Business Leadership

• Lead the overall business operations of Cozmo Living.
• Translate the company's vision into actionable business plans.
• Drive sustainable growth, profitability, and operational excellence.
• Build and manage a high-performing leadership team.
• Ensure every department achieves its goals and KPIs.

2. Sales & Revenue Management

• Drive occupancy across all Cozmo Living properties.
• Develop sales strategies to maximize revenue.
• Monitor lead generation, conversions, and occupancy trends.
• Review pricing strategies and optimize revenue.
• Ensure achievement of monthly and annual revenue targets.

3. Marketing & Brand Growth

• Lead marketing strategy across digital and offline channels.
• Strengthen Cozmo Living's brand presence.
• Oversee social media, paid campaigns, partnerships, and referral programs.
• Build relationships with colleges, universities, corporates, and channel partners.
• Measure marketing ROI and optimize campaigns.

4. Operations Management

• Ensure smooth day-to-day operations across all properties.
• Maintain premium hospitality and service standards.
• Improve resident satisfaction and retention.
• Implement and monitor Standard Operating Procedures (SOPs).
• Drive operational efficiency and service quality.

5. Finance & Accounts

• Oversee rent collections across all properties.
• Monitor cash flow, profitability, and budgets.
• Review financial reports, MIS, and key business metrics.
• Ensure statutory compliance and financial discipline.
• Coordinate with the Accounts team and external auditors.

6. Property Acquisitions & Expansion

• Identify and evaluate new property opportunities.
• Build relationships with property owners and developers.
• Negotiate commercial terms and partnership agreements.
• Support due diligence and onboarding of new properties.
• Execute expansion plans in line with business goals.

7. Team Leadership

• Recruit, mentor, and develop department heads and key employees.
• Set KPIs and conduct regular performance reviews.
• Build a culture of accountability, ownership, and continuous improvement.
• Ensure effective communication across all departments.

8. Resident Experience

• Ensure every resident receives a premium living experience.
• Monitor complaint resolution and service quality.
• Improve resident engagement and retention.
• Implement initiatives to enhance customer satisfaction.

9. Vendor & Stakeholder Management

• Manage relationships with vendors, service providers, property owners, and institutional partners.
• Negotiate contracts and ensure high service standards.
• Build long-term strategic partnerships.

10. Business Strategy & Reporting

• Prepare monthly business performance reports for the Founder.
• Analyze market trends, competition, and growth opportunities.
• Recommend strategic initiatives to improve profitability and efficiency.
• Lead special projects and expansion initiatives.

Key Performance Indicators (KPIs)

• Occupancy Rate
• Revenue Growth
• Profitability (EBITDA)
• Rent Collection Efficiency
• Resident Satisfaction & Retention
• Marketing ROI
• Property Acquisition Targets
• Operational Audit Scores
• Budget Adherence
• Team Performance & Retention

Qualifications

• Bachelor's degree in Business Administration, Hospitality, Real Estate, Marketing, Finance, or a related field.
• MBA preferred.
• 7–12 years of leadership experience in hospitality, co-living, student housing, real estate, serviced apartments, hotels, or related industries.
• Proven experience managing cross-functional teams and driving business growth.

Skills Required

• Strategic business planning.
• Leadership and people management.
• Sales and business development.
• Marketing strategy and execution.
• Financial management and budgeting.
• Operations management.
• Property acquisition and negotiations.
• Excellent communication and stakeholder management.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Google Sheets, CRM, and business reporting tools.

What We Look For

• Entrepreneurial mindset with a bias for execution.
• Strong ownership and accountability.
• Data-driven decision-making.
• Customer-first approach.
• Ability to build and scale teams.
• Excellent negotiation and relationship-building skills.
• High integrity and professionalism.
• Passion for building a fast-growing hospitality brand.

Why Join Cozmo Living

• Opportunity to work directly with the Founder and shape the future of a fast-growing co-living brand.
• Lead business decisions with real ownership and impact.
• Build scalable systems and processes.
• Drive expansion into new markets and properties.
• Be part of a young, ambitious, and growth-oriented organization.
• Compensation: Competitive salary with performance-based incentives linked to occupancy, revenue growth, profitability, and business expansion.