Job Description – Escalation Support – Fraud Ops

Designation – Analyst/Sr Analyst

Work Location – Bengaluru (Cessna business park)

Work From Office (5 days)

Shifts – Night Shifts (PST Time zone)

Summary

The Escalation support in Fraud/Identity Verification environment is responsible for investigating complex and high-risk identity verification cases that require advance review beyond the stand process

Responsibilities

·      Review and investigate escalated Identify verification and fraud related cases requiring advance analysis

·      Validate customer identities through document authentication, account analysis and risk assessment

·      Analyst fraud indicators, behavioral patterns, account activity and verification results to identify fraudulent and suspicious activity

·      Further escalate high priority fraud threats and coordinate with relevant teams

·      Provide guidance and support to Analysts and Sr Analysts on complex, ambiguous fraud scenarios

·      Identify emerging fraud trends and recommend process improvements to strengthen fraud prevention controls

·      Ensure compliance with identity verification standards, policies and regulatory requirements

Skills Required

• 1-6 years of overall experience with a minimum of 1-year relevant experience
• Exceptional communication skills
• Good knowledge of cybersecurity and network
• Familiarity with fraud typologies (ATO, abuse, synthetic identities, etc.)
• Experience in MS Office
• Strong problem-solving and decision-making skills

Education

Bachelor's degree

Applicants with relevant experience can reach out to us on 9347964330 - Kiran

Email ID: [Confidential Information]