THE WORK: Discover the opportunity to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be a vital part of your role. This position embraces advanced expertise in Service Desk Management and invites you to bring your passion and insight to a dynamic environment. Join us and be part of a journey where your contributions truly matter.

Ensure production systems are available and operating according to defined Service Level Agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment promptly and efficiently.

Establish and maintain disaster recovery procedures to safeguard operational continuity.

Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in Service Desk Management.

Intermediate proficiency in Service Desk Voice Support.

A minimum of 2 years of experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Advanced problem solving

Intermediate communication skills

Beginner conflict resolution

Intermediate multitasking

Advanced customer service orientation