This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist - L0 based in India.

This role offers an opportunity to join a customer-focused product team supporting users across global markets.

You will help customers successfully adopt and use a software platform by providing timely and thoughtful assistance.

The position combines customer communication, technical troubleshooting, and product improvement insights.

You will work closely with internal teams to identify user challenges and contribute to enhancing the overall experience.

The role is ideal for someone who enjoys solving problems, learning new technologies, and interacting with diverse users.

You will operate in a fast-paced environment where your feedback directly influences product success.

Accountabilities

• Provide customer support through live chat, calls, and emails, ensuring users receive clear, helpful, and efficient solutions.
• Assist global e-commerce business owners in setting up and successfully using the product to achieve their business goals.
• Understand customer workflows, identify challenges, and guide users through product features and best practices.
• Document, categorize, and escalate technical issues and product requests to the appropriate internal teams.
• Analyze customer interactions and product usage patterns to identify activation barriers and suggest UI/UX improvements.
• Collaborate with product teams by sharing customer feedback, insights, and recommendations to improve the overall user experience.
  
  

Requirements

• 0+ years of experience in customer support, customer service, or a related role, with a strong interest in helping users succeed.
• Excellent communication skills and the ability to engage with customers from diverse cultural and professional backgrounds.
• Strong problem-solving abilities with a customer-first mindset and attention to detail.
• Basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics is preferred but not mandatory.
• Familiarity with technical support concepts or experience in an early-stage SaaS environment is a plus.
• Ability to quickly learn software products and explain technical concepts in a simple, user-friendly way.
• Passion for creating exceptional service experiences and building positive customer relationships.
  
  

Benefits

• Competitive salary range of INR 4.5 LPA to 6 LPA.
• Fully remote work opportunity within India.
• Full-time role with opportunities to grow within a product-focused environment.
• Exposure to global customers and diverse business use cases across multiple markets.
• Opportunity to develop customer support, technical, and product-related skills.
• Collaborative environment with direct impact on product improvements and customer success.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.