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SAP Service Delivery Manager
Capgemini(Other)
Job Publish Date: 19 hours ago
Bengaluru, IndiaFull Time12 - 14 YearsWork From OfficeSource : Foundit
Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
Your Role
- Lead SAP AMS Engagements – Manage end-to-end SAP Application Management Services (AMS) engagements, ensuring smooth Incident, Problem, Change, and Request Management.
- Client & Delivery Management – Act as the primary client-facing delivery lead, managing stakeholders, risks, issues, dependencies, and service performance.
- Program & Financial Ownership – Drive program planning, budgeting, financial reporting, P&L management, profitability, and margin improvement initiatives.
- Team Leadership & Agile Delivery – Lead multiple Scrum teams, mentor resources, ensure delivery excellence, and promote Agile/Scrum best practices.
- Transformation & Continuous Improvement – Drive automation, operational excellence, process improvements, quality governance, and SAP transformation initiatives.
- Overall Experience 12-14 Years Needed
- SAP Techno-Functional Expertise – Hands-on experience in any SAP module with strong exposure to both ECC and S/4HANA environments.
- SAP AMS & Service Management – Minimum 5 years of experience in SAP Application Management engagements, including Incident, Problem, Change, and Request Management.
- Program & Financial Management – Strong experience in program planning, SOW creation, budget management, P&L ownership, financial reporting, and risk management.
- Leadership & Agile Delivery – Expertise in leading cross-functional teams, Scrum delivery, stakeholder management; PMP/ITIL preferred, Scrum Master certification desirable.
- Operational Excellence & Automation – Experience driving process improvement, quality governance, automation, transformation programs, and ITSM tools such as ServiceNow.
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Key Skills
Agile DeliveryAutomationEccItilPmpProcess ImprovementProgram Financial ManagementQuality GovernanceSAP Techno-Functional ExpertiseScrumServicenow
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