Role: Head - Policy Servicing

Title: Deputy Vice President / Vice President

Department: Operations

Experience: 15 years +

Education: MBA

Work Location: Goregaon (East), Mumbai

Handling a team of professionals dealing in policy servicing of customer request and customer benefits pay-outs . Driving strategic projects – Unclaimed , NPS , Budget analysis etc

Key Responsibilities

• Maintaining Payouts & non payouts TAT with accuracy
• Driving critical & Strategic projects – Cost projects , Unclaimed drive with DC %, NPS drive, Monitoring controls on Outsourcing of PS activities etc
• Handling IT projects, Data patch, system set up – CRM system
• Quality controls with risk Management
• Customer experience journey
• Valuable Individual contribution